Delete your Redia account

You can delete your account at any time, whether you use Redia, Redia Shopper or Redia Dispatcher.

In the app

1. Open the app and sign in.
2. Go to the Account tab and tap Delete Account.
3. Tap Send code. We email you a six-digit code.
4. Enter the code, tap Delete my account and confirm.

You can't delete your account while an order is in progress, while a withdrawal is being paid, or while your wallet has money in it. Shoppers and dispatchers can withdraw their balance in the app; customers can contact us for a refund.

Without the app

If you no longer have the app, email [email protected] from the email address on your account and ask us to delete it. We'll confirm it's you and delete the account within 30 days.

What we delete

• Your name, email address and phone numbers
• Your delivery address and location
• Your profile photo
• Your bank account details
• Your chats
• For shoppers, your product prices and markets

What we keep

Records of past orders, payments and wallet transactions are kept, as the law requires for financial records, but without your name or contact details. Reviews you wrote stay visible under “Deleted User”.

After deleting, you're welcome to sign up again with the same email address. See our Privacy Policy for more.